This page explains how to request a refund for purchases made in "Diary Pro" (the "App") provided by CloudEx Inc. ("we", "us", or "our"). The App is free to download, and the only paid item in it is "Premium", a one-time in-app purchase. If you have any question about a refund, please contact us directly using the address below — you do not need to go through anyone else first.
Contact us for refunds
Email:
We respond to support enquiries within 3 business days, and within 24 hours for issues identified as urgent.
Our approach to refunds
Premium is digital content that is unlocked and ready to use as soon as your purchase is complete. Because of that, we do not offer refunds for change-of-mind requests (you changed your mind after purchase, bought it by mistake, no longer need it, and the like). Refunds are likewise unavailable where Premium works as specified but its features differ from what you expected. Writing entries, the calendar, moods, photos, search, reminders, the app lock, and backups are free for everyone, so you can try the App fully before deciding whether to buy Premium.
That said, if Premium does not work correctly from the time of purchase — for example, the Premium features stay locked after you have paid — we will issue a refund provided you contact us within 8 days of the original purchase.
Purchases made through Google Play
- Within 48 hours of purchase you can use Google's own refund request (Google Play app → your profile icon → Payments & subscriptions → Budget & history → the order → Report a problem). Requests made in that window are handled entirely by Google.
- For purchases past the 48-hour window that fall under “Our approach to refunds” above, please email us at the address above within 8 days of the original purchase. Including your device name, Android version, and the symptoms you are seeing helps us check faster.
- Please send your message from the Gmail address linked to the Google account you used to make the purchase. That address alone lets us locate your order — you do not need to find or send an order number.
- Once we confirm that your request is eligible, we will process the refund on our side. Depending on your payment method it may take several business days to appear on your statement. Google will also send you a separate confirmation email. After the refund, Premium is removed from that Google account and the Premium features are locked again. Your diary entries, photos, and the 1-second videos you have already made stay in the App, and you can still view, share, and delete them; the free features are not affected.
If the address you write from is not the one used for the purchase, please reply with the email address of the Google account used to make the purchase. Without it we cannot identify your purchase and cannot proceed.
Subscriptions
Premium is a one-time purchase. There is no subscription and no recurring charge, so there is nothing to cancel and nothing further will be billed to you. If you reinstall the App or move to a new phone, signing in with the same Google account restores Premium — you do not need to buy it again.
Which purchases this covers
This policy covers purchases of Premium in the App made through Google Play. Purchases made through any other channel are not covered.
If you have previously received a refund for Premium in this App, any subsequent repurchase is not eligible for a refund.
Effective Date: October 6, 2026